Frontier is a subsidiary of Fresh Prints . Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier .
At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.
Think of us as your personal talent agent — and good luck with the application!
There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table.
Intelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.
We’re currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding . Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.
We’re looking for a Customer Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You’ll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.
Deliver a best-in-class customer experience by responding promptly to customer inquiries
Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
Become a product expert so you can answer questions quickly and accurately
Manage 20–30 open customer conversations at a time
Own follow-ups and ensure all tickets are resolved in a timely manner
Collaborate with internal teams on escalated or complex issues
Spot trends in support issues and share insights with product, tech, and ops
Contribute to internal knowledge-sharing (documentation, training, etc.)
Proven experience in customer support or a related role
Excellent communication and problem-solving skills
You love helping people and can think on your feet
Comfortable wearing many hats and juggling priorities
Ability to multitask, stay organized, and manage time effectively
Experience in e-commerce, SaaS, or analytics is a plus
Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
At Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:
Put customers first
Be honest and transparent. Always act in the customer’s best interest.
Be helpful
Support teammates, customers, and partners with generosity and kindness.
Strive for excellence
Commit to being world-class at what you do.
Build and develop a diverse, world-class team
Hire the best, and invest in feedback and growth.
Have a perspective
Speak up when you disagree. Everyone is responsible for making us better.
Competitive salary and equity packages
Flexible vacation and PTO
...are in control of all aspects of the customer experience during any given time. $18 Shift Managers have been certified through McDonald's management courses and have some McDonald's experience. All Shift Managers start at a minimum of $14.50 but increase based...
**Description** **:**If you have **Stone Mason** experience and you're looking for a new position **ASAP** , then this is the position for you!A popular Cement company in **Santa Clarita** is looking for multiple **Stone Masons and Mason Apprentices** to join their team...
...Inc. is a fast-paced steel fabricator and installer serving commercial construction projects across the Washington, D.C. metro area . We are seeking a motivated Junior Project Manager to lead small to mid-sized projects from kickoff to closeout, with guidance from senior...
Are you a hands-on problem solver who enjoys keeping properties running smoothly and looking their best? Join our team as a Facilities Technician and help maintain a portfolio of professional office parks in top condition for the tenants and visitors who rely on them every...
...Distribution Warehouse Forklift Operator About Life at PetSmart At PetSmart, were more than just a company obsessed with pets ;... ...celebrates them as their authentic selves. Our Distribution Centers are hiring full-time associates for multiple roles to support...